Shipping Policy

Thank you for shopping with Spirits Prime, operated by NIIWA LLC. This Shipping Policy explains our order processing, dispatch, tracking, and estimated delivery timeframes.

Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Estimated Delivery Time

The estimated delivery time is 7 to 15 business days after dispatch. Delivery times are estimates only and are not guaranteed. Delivery may take longer depending on the destination, carrier performance, public holidays, customs processing, weather conditions, or other circumstances outside our reasonable control.

Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be included when it is available from the shipping carrier.

Incorrect or Incomplete Shipping Information

Please make sure that your shipping address is complete and accurate before submitting your order. Customers are responsible for reviewing the shipping information provided during checkout.

Spirits Prime is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information, please contact us as soon as possible at support@spiritssprimeco.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact us at support@spiritssprimeco.com and include your order number.

Our customer support team will assist you in reviewing the shipment status and, when appropriate, contacting the shipping carrier.

Damaged Items

Please inspect your order as soon as it is delivered. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@spiritssprimeco.com.

Please include your order number and clear photographs of the item, shipping package, and shipping label so that our support team can evaluate the issue and provide an appropriate solution.

Customs, Duties, and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs processing may cause delivery delays that are outside our control.

Contact Information

Spirits Prime
Operated by NIIWA LLC
Email: support@spiritssprimeco.com
Phone: +1 (404) 390-3921
Business address:
1663 Thornton Pl SW
Atlanta, GA 30315
United States